Moreover, they will also be able to automate a series of messages. If a customer wants to contact you directly over WhatsApp, your service agents will be able to do so via the Service Cloud Console. Customer-Company Communication Over WhatsApp To ensure that the protocols are followed, brands can carry out conversations with users in two ways: 1. These measures will prevent WhatsApp from becoming a promotional and sales messaging platform. In addition, you will have access to templates that you can customize to provide better services to customers. However, you will be able to communicate with customers when they request it. Thus, you won’t be able to deploy large-scale marketing automation tools campaigns or increase traffic from WhatsApp. You must be clear that the goal of this integration is to serve customers better and provide them with a channel when they need it. Also, you will need a Facebook Business Manager account to activate the integration. As per Salesforce, this change will apply to enterprise, performance, unlimited, and developer editions. Salesforce-WhatsApp integration will also let brands send out a series of pre-approved notifications.
Before, WhatsApp integration customers could talk to Salesforce agents via email, Facebook Messenger, or live chat. Now, agents can easily talk to customers over WhatsApp marketing guide. Salesforce took advantage of its Spring Release and announced that customers can now set up WhatsApp as another customer service channel. Salesforce and WhatsApp Will Boost Customer Service Looking for WhatsApp Marketing Software? Check out SoftwareSuggest’s list of the best WhatsApp Marketing Software.
Hospitality – Hotel, Restaurant & Salon.
0 kommentar(er)
